Customer Service 101: The Basics
The most important forefront of any business is its customer service as that is being the lifeblood that brings the customer in or keeps it out.
There are many different ways and mediums in which customer service is delivered, it can be via a phone conversation, actual and face to face interaction, or any form as to which you are facing a customer.
With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. It is nonetheless, important that these basics of customer service will be properly understood so that you will have a better understanding about its use and functionality in the business.
The concept of customer service is revolving in many different elements and one of the most important among these is respect, as customers can have the impression that they are valued, appreciated, and important no matter how small is their need.
Then understanding the customer in their needs, wants, complaints, and everything else will make them know that their concerns are being looked after. Always lend an ear to your customers, listen to them, do not interrupt them and if you do be polite at all times, when they vent outlet them, this is where the customers will know that they are heard and acknowledged.
Facial expression, gestures, and tone of voice all reflect how you respond to the customer therefore, you must always respond to the customer politely and positively, maintaining proper neutral expression so that the customer will feel that you are not affected but you show further respect to them.
Overall, the complete package of customer service will fall on how you deliver, how you keep your commitments and promises, and how you go the extra mile to provide the service even if it is beyond the call of duty, that will make the customer satisfied at all cost. There are many ways available to learn customer service, in any way you can, and when that is mastered you can be assured that your customers will not be adamant to give you that 5 star rating in your services.
Bear in mind that good customer service will invite customers to patronize you, but bad customer service will drive them away from you.